Australian ticketing company Ticketek was offline on Monday (November 18), causing a major outage on the platform while sparking concerns from fans of bands such as Twenty One Pilots that the outage could affect upcoming shows this week.
On social media, ticket holders for a Twenty One Pilots concert at Rod Laver Arena on Tuesday (November 19) are increasingly voicing their concerns that the ticketing company will not be back online in time for the show. Officials from the Melbourne & Olympic Parks Trust, which manages the arena, did not respond to questions from Bulletin board.
@Ticketek_AU the website and app are still working. I want to buy presale tix for @KasabianHQ at @Enmore_Theatre
How do I make a purchase if the site is down?
— Mick Gee (@boomshanka1976) November 18, 2024
On Monday, visitors to Ticketek's main website discovered a message that read: “Ticketek's website is under maintenance. We apologize that the update is taking longer than expected.”
The cause of the outage is unknown, although a note circulating online that appears to have been issued by a venue that uses Ticketek claims that the company had voluntarily taken its network offline to “investigate some unusual online activity and, as As a precaution, Ticketek Australia and New Zealand websites and apps are temporarily offline today.”
The note adds: “Ticketek is working to restore access as soon as possible and apologizes for any inconvenience caused. Ticketek is working hard to restore the site in the next few hours.”
Ticketek's pages in the UK, Singapore, Philippines and Malaysia remained operational during Monday's outage.
Bulletin board contacted Ticketek representatives but did not receive a response.
Ticketek is one of the largest ticketing companies in Australia and falls under the Australian Promoter umbrella Paul Daintyof TEG, which is now majority owned by Silver Lake and was recapitalized in February in a deal with KKR Credit Markets and Singapore's state investment firm Temasek. TEG's portfolio also includes TEG Sport, TEG Experiences, TEG Dainty, SXSW Sydney, Qudos Bank Arena, Softix, TicketCharge, TicketWorld and Ovation.
from our partners at https://www.billboard.com/pro/ticketek-australia-outage-worries-fans-upcoming-concerts/
